Shipping policy

Fast & Reliable Shipping

At Le Noof, we aim to deliver your order quickly, safely, and responsibly. All orders are handled with care and shipped using trusted carriers.

Processing Time

Orders are processed within 1 to 2 business days after purchase, often faster. You'll receive a confirmation email once your order has been placed, and another email with tracking details once it ships. Please note that tracking updates may take up to 24 hours after dispatch.

Delivery Time

Estimated delivery times:

United States: 1 to 9 business days
Canada: 2 to 12 business days

Delivery times are estimates only and may vary depending on your location, carrier delays, customs processing, weather, or other factors outside our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order weight.

We offer free shipping on all U.S. and Canada orders over $100, before tax and after discounts.

Shipping Origin

All orders are shipped from our fulfillment center in Orlando, Florida, allowing us to deliver efficiently across the United States and Canada. We also use eco-conscious packaging materials whenever possible to help reduce our environmental footprint.

Carriers

We ship with trusted carriers such as FedEx, DHL, USPS, and other delivery partners depending on the destination and service selected at checkout. We also ship to PO boxes where available.

Shipping to Canada

We currently ship to all of Canada with DHL and FedEx to ensure reliable delivery.

Orders shipped to Canada are sent on a Delivered Duties Unpaid (DDU) basis. This means duties, taxes, import fees, brokerage fees, and any other customs related charges are not included in the product price or shipping cost shown at checkout.

These charges are the responsibility of the customer and may be collected by the carrier or customs authorities upon delivery. By placing an order for shipment to Canada, you agree to pay any applicable import charges required to receive your package.

If a Canadian order is refused or returned due to unpaid duties, taxes, or import fees, we reserve the right to deduct the original shipping cost, return shipping cost, customs charges, and any other fees incurred from your refund.

Delivery Issues

If your tracking shows the package as delivered but you have not received it, please contact the carrier directly first, as they will have the most accurate delivery information.

If the issue is not resolved, reach out to us through our contact form and we will do our best to assist.

Returns & Refunds

We want you to be fully satisfied with your purchase. If something is not right, we will help you return it as fairly and smoothly as possible.

Return Eligibility

Most items can be returned within 14 days of delivery, as long as they are unused, in their original packaging, and have all tags attached.

Products sold at a marked-down price are final sale and are not eligible for return or refund.

Dog beds can be returned only if they remain sealed in their original vacuum packaging. Once opened, beds cannot be returned unless the product arrived damaged or the wrong item was sent.

If this happens, please contact us within a few days and include clear photos of the item and packaging so we can help quickly.

Free Returns with Checkout+ (U.S. only)

At checkout, U.S. customers can add our Free Returns option (Checkout+), which makes returns free on eligible items. If you select it, you simply start your return and use the prepaid label we provide, at no extra cost.

A few things to know:

• Free Returns is optional. At checkout you can choose to check out with Free Returns or continue without it.
• Free Returns is available for U.S. orders only. It does not apply to Canadian or other international orders.
• Standard eligibility still applies. Dog beds must be sealed in their original vacuum packaging, all items need their tags and original boxes, and marked-down items are final sale.

How to Start a Return

1. Submit a request through our contact form.
2. Our team will review your request and provide return instructions.
3. Carefully pack your items to prevent damage in transit.
4. Ship the package to the return address provided by our team.

If you did not add Free Returns at checkout and still want to return an item, you are welcome to. In that case you will ship the item back using your own shipping label and send us the tracking number, so we can process your return smoothly and quickly.

Please do not send items back without prior authorization. Unapproved returns may not be accepted.

Return Fees

If you have Free Returns (Checkout+), covered returns are free.

If you do not have Free Returns, a $5 return fee applies and you cover the cost of return shipping. This also applies to all returns from Canada, since Free Returns is not available outside the U.S.

The $5 fee does not apply if the item is defective, incorrect, or the return is otherwise our fault. In those cases you pay nothing.

Shipping charges, duties, taxes, import fees, brokerage fees, and any other non-refundable shipping related costs are not refundable.

Refund Processing

Once your return is received and approved, we will process your refund. Please allow up to 14 business days for the refund to be completed after the returned item is received.

If the return relates to a Canadian order, any original shipping charges, return shipping charges, customs charges, duties, taxes, brokerage fees, or other fees incurred will be deducted from the refund where applicable.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within a few days and include clear photos of the product and packaging. We will review the case promptly and make it right.

Need Help?

Our team is here to help. If you have any questions about shipping, returns, or your order, please reach out through our contact form below and we will respond as soon as possible.