Refund policy

Fast & Reliable Shipping

At Le Noof, we aim to deliver every order quickly, safely, and responsibly. All orders are handled with care and shipped using trusted carriers.

Processing Time

Orders are processed within 2 business days after purchase, often sooner. Customers receive a confirmation email once an order has been placed, and a second email with tracking details once it ships.

Please note that tracking updates may take up to 24 hours after dispatch.

Delivery Time

Estimated delivery time within the U.S. is 1 to 9 business days, depending on the destination.

Shipping Rates

Shipping costs are calculated at checkout based on the delivery location and order weight.

Le Noof offers free shipping on all U.S. and Canadian orders over $100 (before tax and after discounts).

Shipping Origin

All orders are shipped from our fulfillment center in Orlando, Florida. Eco-conscious packaging materials are used whenever possible to minimize environmental impact.

Carriers

Le Noof ships with FedEx, DHL, and USPS to ensure reliable delivery. Shipping to PO boxes is also available.

Delivery Issues

If tracking shows a package as delivered but it has not been received, customers should contact the carrier directly first, as the carrier will have the most accurate information.

If the issue is not resolved, customers can reach out through our contact form and our team will do its best to assist.

International Shipping

Le Noof ships to the U.S. and Canada as standard, with shipping calculated at checkout.

Canadian customers are responsible for any customs duties or import taxes, which are paid on delivery rather than at checkout.

Shipping to other countries is available by request. Customers outside the U.S. and Canada can reach out through our contact form, list the products they would like, and include a full shipping address. Our team will then provide the full shipping cost for the order.

Please note that for all shipments outside the U.S.:

• Free shipping over $100 does not apply.
• Customers are responsible for their own shipping costs, along with any customs duties or import taxes, which are paid on delivery.

Returns & Refunds

We want every customer to be fully satisfied with their purchase. If something is not right, our team will help make the return process simple and fair.

Return Eligibility

Most items can be returned within 14 days of delivery, provided they are unused, in their original packaging, and have all tags attached.

Dog beds can be returned only if they remain sealed in their original vacuum packaging. Once opened, beds cannot be returned unless the product arrived damaged or the wrong item was sent.

Products sold at a marked-down price are final sale and are not eligible for return or refund.

Free Returns with Checkout+ (U.S. only)

At checkout, U.S. customers can choose to add our Free Returns option (Checkout+), which makes returns free on eligible items. Customers who select this option simply start a return and use the prepaid label our team provides, at no additional cost.

A few details to note:

• Free Returns is optional. At checkout, customers can select "checkout with Free Returns" or continue without it.
• Free Returns is available for U.S. orders only. It does not apply to Canadian or other international orders.
• Standard eligibility rules still apply. Dog beds must be sealed in their original vacuum packaging, all items must have their tags and original boxes, and marked-down items are final sale.

How to Start a Return

1. Submit a request through our contact form.
2. Our team reviews the request and provides detailed return instructions.
3. Carefully pack the items to prevent damage in transit.
4. Ship the package to the return address provided by our team.

Customers who did not add Free Returns at checkout are still welcome to return an item. In that case, the customer ships the item back using their own shipping label and provides the tracking number to our team, so the return can be processed smoothly and quickly.

Please do not send items back without prior authorization, as unapproved returns may not be accepted.

Return Fees

For customers who have Free Returns (Checkout+), covered returns are free.

For customers without Free Returns, a $5 return fee applies, and the customer is responsible for the cost of return shipping.

The $5 fee does not apply if the item is defective, incorrect, or the return is otherwise the fault of Le Noof. In those cases, the customer pays nothing.

Refund Processing

Once a return is received and approved, our team processes the refund.

Please allow up to 14 business days for the refund to be completed after the returned item is received.

Damaged or Incorrect Items

If an order arrives damaged or the wrong item is received, customers should contact us within a few days and include clear photos of the product and packaging. Our team will review the case promptly and make it right.